People love to rag on America and Americans, but one thing we get right is customer service. Most of the time, the customer has the upper hand and companies try to do the right thing, sometimes even bending over backward and surprising you in the process — to the point of being excessive.
But in France?
The customer is almost always wrong. It’s often frustrating to get even minor issues resolved and French companies seem to have a different definition of “service” than American companies. So for me, France is NOT winning in the customer service department. Here’s how customer service is different in France.