The French love their pets — no one will debate that. But when loose dogs roam the streets, either because they’re lost or just out for a careless stroll, it seems that passersby don’t really seem to care. So earlier this week when I was out walking Dagny, we came across a soaking wet Bernese Mountain Dog who appeared to be lost. And because I’m the type of person that always helps, I couldn’t just turn my back on him and let him fend for himself and probably get hit by a car. I used Dagny to help get him safely to the neighborhood vet. And yes, this story ends well.
A company is nothing without effective customer service that actually works to serve the customer. Outdated technology, representatives that have no authority, long hold times and poor conflict resolution are the downfall of many good companies and Expedia.com proved that to me recently after cancelling my hotel reservation in Paris less than 24 hours before arrival.